Lagardère Travel Retail secures Relay concession through tender at Hong Kong International Airport

Lagardère Travel Retail has renewed its concession in Hong Kong International Airport for the world leading Relay concept, being awarded 5 stores in the existing and new concourses.

Relay has been a trusted landmark at Hong Kong International Airport with more than a decade in operations and will proudly continue to operate following the latest tender process.

Lagardère Travel Retail will also take the opportunity to launch the brand’s latest global evolution across the Relay brand, rolling out the freshly updated brand logo and store features. Relay will continue to offer to the HKIA traveller the great range of books and magazine that it has become famous for and a good range of other stationery, souvenirs & gifts.

Serving international travellers with everything they will need for their journeys, Relay stores sets itself apart through its attractive design and clear accessible zoning allowing travellers the ease to search and manoeuvre as they travel on their journey and within the different sections of offer.

RELAY offers each and every traveller a tailored selection of Books, Magazine, stationery, souvenirs & gifts to facilitate and enrich the journey. Rely on RELAY: upgrade your journey.

Lagardère Travel Retail is a travel retail expert with more than 1500 Relay stores within more than 120 airports and 700 train stations. The Relay brand is by far the Global Market Leader within this category and continues to evolve to meet the changing needs of passengers worldwide.

This win follows soon after Lagardère Travel Retail was awarded earlier Luxury Fashion and also Souvenir stores, with Kate Spade, Pandora, CK Platinum, and Paul & Shark, as well as 3 Discover Hong Kong stores. This diversification demonstrate the group strength and capability to operate in different business lines and confirms our development strategy with Hong Kong International Airport.

Louis Dambrine, General Manager for Lagardère Travel Retail

Louis Dambrine, General Manager for Lagardère Travel Retail

Louis Dambrine, General Manager for Lagardère Travel Retail says: “We value our collaboration with HKIA where we have operated for 10 years. RELAY renewal is a great achievement and we are ready to deliver our commitment in terms of innovative concept and operational excellence.

Since more than 65 million passengers will pass by our new stores every year, special attention has been placed towards creating an inviting shop front, understandable offer, visible display and coupled with an effective cashier system to ensure a seamless experience.

While we continue to operate RELAY, we will be able to re-inforce our partnerships with the airport, the brands and the distributors, supporting our common goal to develop the business to the benefit of the final consumer. We have been continually investing in order to always meet or exceed our promise on service level; the 25 service awards in 2015 alone including “Best Of The Year Customer Service Award” is a testament to our ability to deliver.

Moving forward, we will definitely continue to grow our business, expanding our footprint in Travel Essential as well as in Duty Free & Luxury and Food Service. We thank Hong Kong International Airport for supporting our vision and partnering us on these exciting projects.”

‘It is our pleasure to continue our strong partnership with Lagardère Travel Retail. We look forward to the new Relay stores and new products that will be brought into HKIA”, said Cissy Chan, Executive Director, Commercial of Airport Authority Hong Kong.

Lagardère Travel Retail receiving The Most Helpful Company award at “Give Me 5” Courtesy Campaign organised by HKIA. This is a customer service campaign which invites passengers to vote for the most helpful staff & service in the airport. Right to Left: Cissy Chan Executive Director, Commercial of Airport Authority Hong Kong, Louis Dambrine General Manager for Lagardère Travel Retail

Lagardère Travel Retail receiving The Most Helpful Company award at “Give Me 5” Courtesy Campaign organised by HKIA. This is a customer service campaign which invites passengers to vote for the most helpful staff & service in the airport.
Right to Left: Cissy Chan Executive Director, Commercial of Airport Authority Hong Kong, Louis Dambrine General Manager for Lagardère Travel Retail

ABOUT LAGARDERE TRAVEL RETAIL: With 3,2 billion euros 100% managed sales in 2014 and a presence in 30 countries, 150 airports and 700 train stations in EMEA, North America and ASPAC, Lagardère Travel Retail is a pioneering and leading travel retail player with global reach. Operating stores in travel essentials, duty free and luxury and foodservice, Lagardère Travel Retail offers a complete range of products and services to satisfy each and every traveller all along his journey. Beyond its three businesses expertise, as a multi-specialist assembler, Lagardère Travel Retail creates value-added opportunities in each location.

In Asia Pacific, Lagardère Travel Retail operates over 300 outlets in 16 airports, supported by professional local teams in Australia, New Zealand, New Caledonia, Singapore, Malaysia, Hong Kong, China and India.

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