Innovation

Innovation

IN BRAND PARTNERS

We offer a broad portfolio of brands – from local to international names, from proven brands to innovative new offerings.

IN PRODUCTS

Working with leading brand suppliers, our emphasis on innovation ensures that we meet the shopper’s need for ‘newness’ in the offer, including Travel Retail exclusives.

Innovation
Innovation

IN PROMOTIONS AND MERCHANDISING

Driving footfall and conversion through innovation in promotions and customer communication, including engagement through social media in-store and online.

IN STORES AND ENVIRONMENTS

Innovating with new specialty concepts and launching ‘world-firsts’ by attracting new brands to Travel Retail.

Innovation
Innovation

IN PARTNERSHIPS AND CONTRACTS

Developing relationships that benefit all stakeholders is a key priority for us, including the creation of commercial alliances. An innovator in our field, we have created a number of stand-alone retail concepts for iconic, globally recognised brands including Lonely Planet and the Australian Made campaign, and are the chosen retail operator for the Sydney Opera House.

IN SERVICE

With significant investment in our own training programmes we always aim to exceed the shopper’s service expectations. We also bring added service solutions that help to improve the customer experience.

Innovation
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